Terms & Policies

Can I change my order?

We apologize after an order is placed, no changes can be made to the order.

Can i cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed, all sales are FINAL.

Can I return my order?

We are unable to offer refunds, returns, or exchanges. All sales are FINAL.

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are FINAL.

How can I check the status of my order?

Please refer to your shipping confirmation email to track your order.

What form of payments are accepted?

We accept online payments through Visa, Mastercard and American Express.

I received incorrect item/s, what should I do?

Please contact support@icanskin.com within 48 hours of receiving the order, so that we can address this issue. Please provide us with your order number along with a photo of the incorrect item you received.

I put the wrong address on my order, what should I do?

If customer has placed the order within 24 hours, contact support@icanskin.com with the order# and correct shipping address ASAP. Once order has been shipped, I Can Skin will not be responsible for it being sent to the incorrect shipping address provided by the customer. Please double check your order before placing it to avoid any issues.

Are your products natural?

Yes, I Can Skin Organic Soaps and Oils are made from natural ingredients.

The soaps that are not labeled "Organic" do NOT have all natural ingredients. Please read ingredients list before buying.

Do your products contain nuts?

Yes, some of our products do have nuts in them.The products without nuts in them, are manufactured in close confines with other nut based products.

Are the products safe to use on all skin types?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive cold and heat.

I RECEIVED MY ORDER AND THE PRODUCT LOOKS DIFFERENT, WHAT SHOULD I DO?

Please note, because our products are made from natural ingredients, they can vary in color and consistency.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@icanskin.com